International Shipping Policies
INTERNATIONAL PURCHASES & SHIPPING POLICY
We know that the hardest thing when purchasing online is the anxiety we all get waiting for the order to arrive!
For this reason, we always seek partners that may offer a quality service to deliver your collectibles fast and efficiently, anywhere in the world.
During the checkout process, you will be able to insert your zip code and choose among the carrier options that have delivery service available for your address. You will see each carrier option together with shipping cost and estimate time to deliver. Please note that it is an estimate time we provide but it may vary due to external reasons that are not under Iron Studios’ control and responsibility, such as import delay processes from your local authority.
How are the International Shipping Charges calculated?
International shipping charges are calculated by dimensional weight and country of destination.
International Destinations (Countries outside USA)
As displayed at the product page, we do not collect custom fees, duties, sales taxes, etc. during your purchase with us. Since those possible charges are not included within our online purchase experience, please be aware that you may be charged by local authorities upon product arrival.
It is your responsibility to investigate the amount of taxes and duties that you may owe according to the country you selected to receive your order.
At Iron Studios, we use harmonized code that we have been told is appropriate for the shipping of our products. Your local customs office has the power to change this code on its discretion. If you feel the final code/tax is not accurate, please contact the carrier and/or customs office directly to request a review.
If you refuse/do not pay necessary costs of a package due to import fees, customs fees, duties, etc., you will be responsible for any charges against Iron Studios, including the return shipping fee that the carrier may charge to return the order back to our warehouse.
Upon the return of this order, we will reimburse you from what you paid, except for original shipping cost and return shipping cost. If it was a pre-order, we will also retain the non-refundable deposit.
If, for any reason, Iron Studios is unable to receive the order back at its warehouse, your refund will not be issued.
For further information on refunds, please check our Refund policy.